I spent time with business analysts at our sister company We Buy Any Car (WBAC) mapping their android tablet-based selling tool. I then arranged and conducted onsite ethnographic research at several WBAC branches, to understand the working lives and needs of our buyers and assess the suitability of their tablet-based selling tool.

As a result I delivered detailed User-Flow Diagrams and User Journey Maps that were insightful, well received and informed the design of the replacement tool.